How other customers influence client satisfaction during the service delivery - Université de La Réunion Access content directly
Conference Papers Year : 2011
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hal-01246304 , version 1 (18-12-2015)

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  • HAL Id : hal-01246304 , version 1

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Kiane Goudarzi, Christèle Camelis, Florence Dano, Viviane Hamon, Sylvie Llosa. How other customers influence client satisfaction during the service delivery. The Naples Forum of Services, Jun 2011, Capri, Italy. ⟨hal-01246304⟩
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