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How other customers influence client satisfaction during the service delivery

Kiane Goudarzi 1, 2 Christèle Camelis 3, 4 Florence Dano 1 Viviane Hamon Sylvie Llosa 1 
1 CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille
2 RMS - Reims Management School
3 IAE La Réunion - Institut d'Administration des Entreprises - La Réunion
4 CEMOI - Centre d'Économie et de Management de l'Océan Indien
Abstract : no abstract
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Conference papers
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https://hal.univ-reunion.fr/hal-01246304
Contributor : Réunion Univ Connect in order to contact the contributor
Submitted on : Friday, December 18, 2015 - 12:49:57 PM
Last modification on : Saturday, February 12, 2022 - 3:08:51 AM

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  • HAL Id : hal-01246304, version 1

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AFRIQ | UNIV-TLN | UNIV-AMU | UNIV-REUNION | CEMOI | CERGAM | INCIAM

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Kiane Goudarzi, Christèle Camelis, Florence Dano, Viviane Hamon, Sylvie Llosa. How other customers influence client satisfaction during the service delivery. The Naples Forum of Services, Jun 2011, Capri, Italy. ⟨hal-01246304⟩

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