https://hal.univ-reunion.fr/hal-01246304 Contributor : Réunion UnivConnect in order to contact the contributor Submitted on : Friday, December 18, 2015 - 12:49:57 PM Last modification on : Saturday, February 12, 2022 - 3:08:51 AM
Kiane Goudarzi, Christèle Camelis, Florence Dano, Viviane Hamon, Sylvie Llosa. How other customers influence client satisfaction during the service delivery. The Naples Forum of Services, Jun 2011, Capri, Italy. ⟨hal-01246304⟩