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How other customers influence client satisfaction during the service delivery

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https://hal.univ-reunion.fr/hal-01246304
Contributor : Réunion Univ <>
Submitted on : Friday, December 18, 2015 - 12:49:57 PM
Last modification on : Tuesday, September 10, 2019 - 1:06:02 PM

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  • HAL Id : hal-01246304, version 1

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Kiane Goudarzi, Christèle Camelis, Florence Dano, Viviane Hamon, Sylvie Llosa. How other customers influence client satisfaction during the service delivery. The Naples Forum of Services, Jun 2011, Capri, Italy. ⟨hal-01246304⟩

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