The influence of other customers on satisfaction towards the service

Christèle Camelis 1, 2 Florence Dano 3 Viviane Hamon
1 IAE La Réunion - Institut d'Administration des Entreprises - La Réunion
2 CEMOI - Centre d'Économie et de Management de l'Océan Indien
3 CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille
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Conference papers
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https://hal.univ-reunion.fr/hal-01246303
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Submitted on : Friday, December 18, 2015 - 12:49:56 PM
Last modification on : Tuesday, September 10, 2019 - 1:06:02 PM

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  • HAL Id : hal-01246303, version 1

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UNIV-REUNION | CEMOI | UNIV-AMU | CERGAM | UNIV-TLN

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Christèle Camelis, Florence Dano, Viviane Hamon. The influence of other customers on satisfaction towards the service. 12th International Research Conference in Service Management, May 2012, La Londes les Maures, France. ⟨hal-01246303⟩

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