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How other customers influence client satisfaction during the service delivery

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https://hal.univ-reunion.fr/hal-01246307
Contributor : Réunion Univ <>
Submitted on : Friday, December 18, 2015 - 12:49:59 PM
Last modification on : Monday, September 16, 2019 - 11:21:36 AM

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  • HAL Id : hal-01246307, version 1

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Christèle Camelis, Florence Dano, Kiane Goudarzi, Viviane Hamon, Sylvie Llosa. How other customers influence client satisfaction during the service delivery. World Marketing Congress, Academy of Marketing Science, Jul 2011, Reims, France. pp.377-380. ⟨hal-01246307⟩

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