How other customers influence client satisfaction during the service delivery

Christèle Camelis 1, 2 Florence Dano 3 Kiane Goudarzi 3, 4 Viviane Hamon Sylvie Llosa 3
1 IAE La Réunion - Institut d'Administration des Entreprises - La Réunion
2 CEMOI - Centre d'Économie et de Management de l'Océan Indien
3 CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille
4 RMS - Reims Management School
Abstract : no abstract
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Conference papers
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http://hal.univ-reunion.fr/hal-01246307
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Submitted on : Friday, December 18, 2015 - 12:49:59 PM
Last modification on : Friday, April 19, 2019 - 2:54:51 PM

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UNIV-REUNION | CEMOI | UNIV-AMU | CERGAM | UNIV-TLN

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Christèle Camelis, Florence Dano, Kiane Goudarzi, Viviane Hamon, Sylvie Llosa. How other customers influence client satisfaction during the service delivery. World Marketing Congress, Academy of Marketing Science, Jul 2011, Reims, France. ⟨hal-01246307⟩

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