How other customers influence client satisfaction during the service delivery - Université de La Réunion Access content directly
Conference Papers Year : 2017
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hal-01246307 , version 1 (18-12-2015)

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  • HAL Id : hal-01246307 , version 1

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Christèle Camelis, Florence Dano, Kiane Goudarzi, Viviane Hamon, Sylvie Llosa. How other customers influence client satisfaction during the service delivery. World Marketing Congress, Academy of Marketing Science, Jul 2011, Reims, France. pp.377-380. ⟨hal-01246307⟩
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