How other customers influence client satisfaction during the service delivery

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http://hal.univ-reunion.fr/hal-01246307
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Submitted on : Friday, December 18, 2015 - 12:49:59 PM
Last modification on : Friday, April 19, 2019 - 2:54:51 PM

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Christèle Camelis, Florence Dano, Kiane Goudarzi, Viviane Hamon, Sylvie Llosa. How other customers influence client satisfaction during the service delivery. World Marketing Congress, Academy of Marketing Science, Jul 2011, Reims, France. ⟨hal-01246307⟩

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